Xoda Pty Ltd ABN 42 658 707 825 ("Xoda", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website and mobile application (the "Services").
1. Information we collect
We may collect the following types of personal information:
Personal information
- Name
- Email address
- Phone number
- Mailing or street address
- Date of birth or age
- Account login details
- Payment details (processed securely by third-party providers)
- Preferences, feedback, and survey responses
- Communications with us
Gym member data (via our clients)
If you use our Services through a gym or fitness provider:
- Name and contact details
- Images
- Membership details
- Health or fitness-related information (collected by the gym, not directly by us)
Usage and technical data
- Device information
- IP address and approximate location
- Browser type and operating system
- App usage data, interactions, and session statistics
- Cookies and analytics data
2. How we collect information
We collect information in the following ways:
- Directly from you when you create an account, contact us, or use our Services
- From our clients (e.g., gyms using our platform)
- Automatically through cookies, analytics tools, and app usage
- From third parties such as payment processors and analytics providers
3. How we use your information
We use your personal information to:
- Provide and operate our Services
- Create and manage your account
- Process payments
- Communicate with you
- Provide customer support
- Improve our platform and user experience
- Conduct analytics and research
- Send marketing communications (you can opt out at any time)
- Comply with legal obligations
4. Disclosure of personal information
We may share your information with:
- Service providers (hosting, IT, analytics, payment processors)
- Our employees, contractors, and related entities
- Business partners and clients (e.g., gyms using our platform)
- Legal or regulatory authorities when required
- Third parties in connection with a business transfer
Some of these parties may be located outside Australia.
5. Data retention
We retain personal information only as long as necessary for the purposes described in this Privacy Policy.
We store user data for up to five (5) years after an account becomes inactive, unless a longer retention period is required or permitted by law (for example, for legal, tax, or accounting purposes).
After this period, we take reasonable steps to delete or de-identify your information.
6. Data deletion and your rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
Requesting deletion
You can request the permanent deletion of your personal information at any time by contacting us at:
We will respond to your request within a reasonable timeframe and take reasonable steps to delete your information, unless we are required to retain it for legal or regulatory reasons.
7. Cookies and tracking technologies
We use cookies and similar technologies to:
- Improve functionality and performance
- Understand user behaviour
- Deliver relevant advertising
You can control cookies through your browser settings. Disabling cookies may affect functionality.
8. Data security
We take reasonable technical and organisational measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
However, no method of transmission over the Internet is completely secure.
9. International data transfers
Your information may be transferred to and stored in countries outside Australia. We take reasonable steps to ensure that your data is handled securely and in accordance with applicable privacy laws.
10. Third-party links
Our Services may contain links to third-party websites. We are not responsible for their privacy practices.
11. Children's privacy
Our Services are not intended for children under 13, and we do not knowingly collect personal information from children.
12. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised "Last updated" date.
13. Contact us
If you have any questions, requests, or complaints, please contact:
Privacy Officer
Xoda Pty Ltd
Email: support@xoda.com
Last updated: 25 March 2026